Effective as of: 9 October 2025
1. Introduction
Welcome to Nulara — and thank you for your interest in our services! Our vision is to make data simple, transparent, and actionable so that businesses can operate more sustainably and efficiently. Our offering includes the consulting, SaaS solutions, and other services in the areas of data management and artificial intelligence listed on this website.
2. Contracting Party
The contract is concluded between Arpaci Seferaj Jaddi GbR (trading as "Nulara"), Eckardtstraße 10, 44263 Dortmund, Germany, e-mail: info@nulara.de, partners: Eray Arpaci, Adrian Seferaj, Bilal Jaddi. Our services are currently directed exclusively at business customers (B2B). Contracts with consumers within the meaning of § 13 BGB are not currently concluded.
3. Scope and Subject Matter
These Terms & Conditions apply to all contracts concluded with Nulara GbR in connection with consulting, SaaS products, and other services. The exact scope of services is set out in the respective offer or service description. These Terms & Conditions apply exclusively. Deviating terms of the customer apply only if we have expressly agreed to them in writing. Delivery and performance deadlines are only binding if confirmed in writing. All offers are non-binding. Pursuant to § 19 UStG (small business regulation), no VAT is charged; all prices are therefore final prices.
4. Conclusion of Contract
Content displayed on our website does not constitute a binding offer, but rather an invitation to submit a request or offer. A contract is concluded as soon as we confirm an order or request in writing or by e-mail. Contract documents are provided electronically. Contracts are concluded in the German language. Invoices are issued electronically.
5. Services, Availability and Maintenance
We provide our SaaS platform with reasonable care. We target an annual availability of 99 % measured at our infrastructure boundary, excluding scheduled maintenance. Planned maintenance windows are announced with at least 48 hours' notice and are typically scheduled outside business hours (Mon–Fri 08:00–18:00 CET). Our software is under continuous development; changes to features or workflows may be made at any time to improve stability and quality. The customer is responsible for maintaining their own data backups.
6. Data, Privacy and Data Processing Agreement
We process personal data exclusively in accordance with the GDPR and our Privacy Policy, available at nulara.de/datenschutz. Where the customer uploads personal data of their own end users or employees to the Nulara platform, Nulara acts solely as a data processor on behalf of the customer (Art. 28 GDPR). A Data Processing Agreement (DPA) will be concluded separately and is an integral part of the contract. Upon termination of the contract, customer data stored by Nulara will be deleted within 30 days unless statutory retention obligations require longer storage.
7. Data Portability and Switching (EU Data Act)
In accordance with Regulation (EU) 2023/2854 (EU Data Act), which has been binding since 12 September 2025, customers are entitled to the following:
- Data export: Customers can export all their data stored in Nulara in a common, machine-readable format (JSON/CSV) at any time and within 30 days of a written request, free of charge.
- Switching support: We provide reasonable technical assistance to facilitate migration to another provider upon request.
- No lock-in: We do not impose contractual obstacles that would hinder switching to another service provider.
- Egress fees: Data export is provided free of charge. From 12 September 2027, any remaining egress fees will be eliminated in accordance with EU Data Act Art. 25.
8. Prices and Payment
Pursuant to § 19 UStG (small business regulation), no VAT is charged; all stated prices are final prices. Invoices are due within 14 days of the invoice date unless otherwise agreed in writing. In the event of late payment, we are entitled to charge statutory default interest (§ 288 BGB) and to suspend access to the platform until outstanding amounts are settled.
9. Liability
We are fully liable without limitation for damages caused by intent or gross negligence, for damages resulting from injury to life, body, or health, and for claims under the Product Liability Act. For ordinary negligence, our liability is limited to foreseeable, contract-typical damages and only arises in the event of a breach of a material contractual obligation (cardinal obligation). Any further liability for ordinary negligence is excluded. Our liability for loss of data is limited to the recovery effort that would have been necessary had the customer maintained proper, regular backups.
10. Force Majeure
We are not liable for events beyond our reasonable control, such as natural disasters, power outages, war, strikes, or government measures. In the event of force majeure, deadlines are extended by the duration of the event. If the disruption lasts longer than 28 days, either party may terminate the contract. Costs incurred up to that point remain payable.
11. Amendments to These Terms
We reserve the right to amend these Terms & Conditions where necessary, for example due to changes in law or developments in our services. Customers will be notified of changes with reasonable advance notice. In the event of amendments materially disadvantageous to the customer, a special right of termination applies. Continued use of our services after the effective date of the amended terms constitutes acceptance.
12. Miscellaneous
German law applies. The place of jurisdiction for all disputes is Dortmund, to the extent permitted by law. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded. Deviations from these Terms & Conditions require written form. Notices shall be sent to the e-mail address specified in the contract. We may transfer rights and obligations under the contract to third parties provided the customer is not materially disadvantaged; in that event, the customer has the right to terminate the contract without notice.